Telephone systems and contact centre

We resell and implement CISCO PBX using Call Manager and CISCO Contact centre using Contact centre express. We provide add on modules such as call recording and work force management.

CISCO Call Manager

Cisco Unified Communications (UC) is an IP-based communications system integrating voice, video, data, and mobility products and applications. It enables more effective, secure communications and can transform the way in which we communicate. UC represents a communications paradigm shift like that of the invention of the telegraph. UC removes the geographic barriers of effective communications through the use of voice, video, and data integration. Business can be conducted with a fluidity that progresses and evolves with you. Information has been at our fingertips for a long time, but UC enables the sharing of this information to create knowledge and value.

CISCO Contact Centre

Cisco Unified Contact Center Express provides a secure, highly available, and easy to deploy customer interaction management solution for up to 400 agents. This integrated "contact center in a box" is intended for both formal and informal contact centers.

Unified CCX provides options to address multiple contact center functional areas such as:

  • Inbound voice
  • Outbound campaign
  • Agent email
  • Web chat

Social forum activity monitoring and follow-up using SocialMiner are enabled by premium agent license.

Other components included are:

  • Historical and Real Time Reporting.
  • Browser-based Cisco Finesse Desktops
  • Finesse IP Phone Agent (IPPA) for support of phone-based agents